Teams need to be able to measure their own effectiveness in team working for two reasons:
- Identify where things are wrong, quickly, in order to put them right
- Know when they are doing OK so they can get on with their work confidently
Therefore, teams need a simple framework to guide them in checking that they are effective in the ways they need to be. One simple framework is called PERFORM – an acronym for the seven dimensions of effectiveness it comprises.
Productivity (or Outcomes)
Most important of the dimensions because it is about whether the team is getting the job done.
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